Refund Policy

Refund window and eligibility

You may request a full refund within 60 days of your first payment. The refund window is based on the record of your first successfully paid order. A request submitted within the window remains eligible even if subsequent verification or payment-channel processing extends beyond it.

This commitment applies to paid monthly subscriptions and data packages that fall within the window above. You do not need to explain why you are dissatisfied or complete troubleshooting before applying. For renewals, upgrades, or multiple payments, list each order separately. Our ticket reply will clarify how each payment relates to the refund window; later payments do not restart the window tied to your first payment.

Order verification and exceptional cases

Requests for successfully paid orders that can be verified as yours and fall within the refund window are handled under the full-refund commitment. Connecting to a route, importing a subscription, or using some of the data is not, by itself, grounds for refusing a refund. If records show unusual or possibly excessive data usage, we will first verify the usage records and account status; unpublished usage ratios or data thresholds will not be used in place of this policy.

Orders outside the refund window are not covered by this no-reason refund commitment. Unsuccessful payments and funds already returned cannot be refunded a second time. If an account may have violated the Terms of Service, the relevant conduct will be reviewed separately and the basis explained; account measures do not automatically cancel refund rights for requests made within the window. If order ownership has not yet been confirmed, you may provide supporting evidence before processing continues.

How to request a refund and what to provide

1. Sign in to the user panel, open the support ticket page, submit your request, and identify the order to be reviewed.
2. Provide the order number, payment date, amount paid, and payment method. If the order status differs from the actual charge, you may attach payment evidence with unrelated personal information obscured.
3. Check the verification results in the original ticket, provide any necessary details requested in the reply, and confirm the refund scope and return route.

Do not submit your account password, payment password, or login credentials for any other account. Submitting multiple requests for the same order will not speed up processing; keep any additional documents and progress questions in the original ticket. Once a refund is completed, the service benefits associated with that order end. The panel record and ticket reply show the applicable status.

Refund route and checking your balance

Refunds are generally returned through the original payment channel to the original payment account. Order review, submission of a refund instruction, and receipt of funds are separate steps. Timing depends on the payment channel, the receiving account's status, and any necessary checks; this policy does not promise a fixed arrival time that has not been confirmed by the channel.

The outcome will be explained in the ticket. If you are notified that a refund was submitted but have not received it, first check the original payment channel's statement and refund records, then follow up in the original ticket. If the original payment account cannot receive the funds, explain the situation first. We will confirm a workable route after verification; do not provide an unrelated third-party account as a substitute.

Payment method differences and follow-up

Alipay and WeChat Pay orders are generally processed through the refund route for the corresponding transaction; check the relevant account statement for the displayed status. USDT transfers use a different return process from these payment channels. The original transaction, transfer network, and receiving address must be verified in a ticket. Do not make another transfer or change receiving details based only on messages received outside the site.

If a USDT refund involves network fees, amount verification, or other handling differences, these will be explained in the ticket and confirmed before processing. No fee percentage not stated in this policy is assumed. If you disagree with the refund scope or outcome, provide supporting order details in the original ticket and request a review. See the Terms of Service for account-use rules and the Privacy Policy for how request materials are handled.